This Privacy Policy arises because we intend to make known to our Clients/Users the general rules of privacy and treatment of their personal data, which we collect and treat in strict compliance with the Personal Data Protection Law.

We are committed to respecting your privacy rights and protecting the information you provide us online. This privacy policy applies, without limitation, to any individual or entity that uses our website(, and provides us with information in any form.

Please read this Privacy Policy carefully because, if you are accessing our website, the provision of your personal data implies knowledge and acceptance of the conditions contained herein. Thus, by providing your personal data, you are authorizing its collection, use, and disclosure according to the rules defined herein.

If you do not agree with these parameters, you should immediately stop using the website and providing us with information in any other form.

1. Responsável pelo Tratamento de Dados Pessoais

The entity responsible for collecting and processing personal data is Truly Natural, Unipessoal Lda, with registered office at Rua das Várzeas – Quinta Várzea Verde 2050-448 Vale do Paraíso and NIPC: 516061909, which provides the service and in the context decides which data is collected, the means of data processing and for what purposes are used.

If you have any questions or require any information regarding the processing of personal data, you can contact us at the following e-mail address:


2. Our Principles

Truly Natural, Unipessoal Lda is the sole owner of the information collected on this website. We do not sell or share this information with any outside parties.

2.1 Respect for the client’s wishes

We respect the privacy and security of your personal data, so we ensure that the customer’s will is respected and that they can freely and autonomously manage their privacy preferences. Therefore, and if you disagree with any point referred to in this Policy, you may, at any time, object by contacting us through the following email address: or by letter addressed to: Truly Natural, Unipessoal Lda, Rua das Várzeas – Quinta Várzea Verde 2050-448 Vale do Paraíso

2.2 Good practices

Truly Natural, Unipessoal Lda, as the controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We ensure that your personal data is handled in Portugal in a correct and lawful manner and in accordance with good practice.

2.3 Strict necessity

In processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which they were collected and/or processed.


3. Collection and Processing of Personal Data

3.1 The personal data collected and processed by Truly Natural, Unipessoal Ltd are only those who voluntarily, expressly and unequivocally, put in the forms on this website.

3.2. The personal data collected are: name, gender, address, email address, cell phone number, date of birth, and TIN


4. Purpose of Personal Data Processing

4.1. We only use your personal data as and when permitted by law and for purposes strictly related to the use of this website.

Truly Natural, Unipessoal Lda, may process your personal data, with the following purposes and or purposes:

a) To provide you with information and/or advertising about our products (direct marketing).

b) Ensure the correct processing of your order.

c) Manage your subscription to our newsletter, as well as the sending of commercial communications.

d) Manage your participation in sweepstakes, contests, promotions and/or surveys.

e) Whenever we have to comply with a legal or regulatory obligation. For example: keeping sales records, to comply with our tax obligations.

f) To screen for potential risks and fraud (in particular, your IP address) and to improve and optimize our site (for example, to analyze how our customers navigate and interact with the sites, and to understand the performance of our actions).

g) In the legitimate interest of Truly Natural, Unipessoal Lda, to improve our products, as well as our customer service and after-sales service, (customer optimization).

4.2. The completion of the forms present on this website is accompanied by a request for express consent by the user for the sending and processing of the data as described above. The consent given when sending any personal information will be the express prior consent to the processing of personal data transmitted by its owner for one or more of the purposes described above, and the owner of this website is authorized to carry out the processing of personal data collected to the extent and for the duration necessary for the pursuit of its purposes. However, you clearly have the right to change your mind whenever you wish, and to cancel your subscription to all these services. You have the option to cancel or unsubscribe directly in our communications by clicking on the link directly to unsubscribe or unsubscribe.

4.3 When we use third parties to help us collect and/or process your personal information, we usually ask them to comply with this privacy policy. However, we make no representation or warranty that such third parties will fulfill such a request. These third parties include Facebook, Instagram, Pinterest, advertising networks, and others. The placement of social media widgets may allow these third parties to view information about you and your activities through cookies, web beacons, and other technologies that they access on your browser or device.

If you need more information, and or clarification on this point, please do not hesitate to contact us at


5. Conservação dos Dados Pessoais

5.1 The period for which data is stored and retained varies according to the purpose for which the information is processed.

Indeed, there are legal requirements that data must be retained for a minimum period. Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that motivated their collection or their subsequent processing, or for the period authorized by the National Commission for Data Protection, after which they will be eliminated.

5.2 Under the terms of the Personal Data Protection Act, the data subject is guaranteed the right to access, update, rectify or delete their personal data, which may take place through the e-mail address: or by letter addressed to: Truly Natural, Unipessoal Lda, Rua das Várzeas – Quinta Várzea Verde 2050-448 Vale do Paraíso


6. Consentimento

6.1 O respeito pela vontade do cliente é das principais preocupações da Truly Natural, Unipessoal Lda no que diz respeito ao tratamento dos seus dados pessoais. Assim, ser-lhe-á pedido consentimento explícito e inequívoco em todo o processamento de dados que não se revelar estritamente necessário para a conclusão do fim em questão, como a prestação de serviços e envio dos bens adquiridos.

6.2 Ao utilizar o nosso website, declara ainda, que é maior de idade. Os nossos produtos e serviços não se destinam a crianças e os menores devem utilizar este website acompanhados de um adulto. Os menores de idade que desejem comprar os nossos produtos, devem ter a autorização do pai/da mãe/encarregado(a) de educação ou representante legal.


7. Rights of the Personal Data Holder

7.1 The personal data subject may at any time request:

a) Right of Access: Request, at any time, confirmation from Truly Natural, Unipessoal Ltd, whether the processing of your personal data is being carried out, or not.

b) Right of Rectification: Access your personal data, request their rectification if they are incorrect or, as the case may be, request their elimination when, among other causes, they are no longer necessary for the purposes for which they were collected.

c) Right to limit data use: In certain cases, to request the limitation of the processing of your data. In this specific situation, we will retain your data only and exclusively for the exercise or defense of claims.

d) Right to erasure of your data: You have the right to request erasure of the personal data we hold about you when the data is no longer necessary for the purposes for which it was collected, you object to the processing for direct marketing purposes, or in any other case where there is no compelling legitimate ground for processing it.

e) Right to data portability: Request the portability of your data.

f) Right to cancel consent: You have the right to withdraw your consent to the sending of commercial communications at any time and may thus withdraw the consent you have given for the processing of your data by OLIVEA GREEN.

7.2 All requests should be made via email to: or by letter addressed to: Truly Natural, Unipessoal Lda, Rua das Várzeas – Quinta Várzea Verde 2050-448 Vale do Paraíso

8. Segurança no tratamento de Dados Pessoais

8.1 The Truly Natural, Unipessoal Lda, applies security measures to ensure confidentiality, availability and integrity of systems for processing personal data. Similarly, we perform verification and evaluation processes of the technical and organizational measures implemented in order to ensure the security of personal data at all times.

8.2 However, Truly Natural, Unipessoal Lda, cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. We therefore advise that your computer be equipped with software devices that protect you when transmitting and receiving data (such as up-to-date anti-virus systems), and that your browser take appropriate measures to ensure security when transmitting data (such as firewall and anti-spam filters).

8.3 At Truly Natural Unipessoal Lda, we use an external payment processing service: Ifthenpay and Paypal. All online payments are made in accordance with Payment Card Industry (PCI) data security standards and your billing information (which is only used by these payment processors for fraud protection purposes) is encrypted before it is communicated. Subject to the exceptions below, your credit card details are communicated directly from your browser to these payment processors – Truly Natural Unipessoal Lda never sees your full Permanent Account Number (PAN). For PayPal, we only store tokens necessary to identify the transaction with PayPal, issue refunds, and identify transactions made using PayPal.