HOW CAN I RETURN A PRODUCT THAT I BOUGHT FROM OLIVEA GREEN
a) You have 14 days (from the day you receive the product) to exchange or return a product. However, the product needs to be in perfect condition: unopened, unused, and with the original box undamaged.
b) The shipment should be made, whenever possible, in the same box in which it was delivered.
c) You must return the item by registered mail.
d) The costs associated with the exchange or return shall be borne by the customer, unless there was an error by OLIVEA GREEN.
e) We reserve the right not to accept a refund on items that do not meet the requirements of our return policy.
OLIVEA GREEN will not refund in the following cases:
– Products damaged by misuse or negligence;
– Products opened and/or used;
– Products purchased on sale, on promotion or on offer;
– Products not purchased on the OLIVEA GREEN website.
f) In case you receive damaged products, you should report it as soon as possible to the email address email@example.com. You should also send photos of the products received and indicate the order number as well as the name in which you placed the order.
g) You can request an exchange for an item within 14 days of receiving it. An item can only be exchanged for another of equal or greater value. Items can only be exchanged once. If after the exchange order the Consumer is not satisfied, he/she can only return the order.
i) In case you receive products other than those ordered, please report as soon as possible to the email address firstname.lastname@example.org. You should also send photos of the products received and indicate the order number as well as the name in which you placed the order.
j) In all cases of exchanges / returns, the OLIVEA GREEN is not responsible for lost orders that have not been reported to us and / or have no tracking number(tracking number).
WHEN AND HOW WILL I RECEIVE MY REFUND?
The refund of the amount paid will be executed using the same payment method used in the purchase, except when the payment was made via entity and reference. In this case you will be asked for the IBAN to make the respective refund.
Refunds take an average of 5 business days after confirmation of accepted return.
If you have any questions, please contact us at email@example.com.